1. Information We Collect
When you browse our website, place an order, contact us, or otherwise interact with our store, we may collect information that you voluntarily provide.
- Name and contact details, such as your email address.
- Order and transaction information needed to process purchases.
- Shipping and delivery information when required to fulfil an order.
- Messages and other information you provide when contacting customer support.
- Technical information such as browser, device and website usage information that may be collected through standard web technologies.
2. How We Use Information
We may use collected information to:
- Process and fulfil orders and provide requested services.
- Communicate with you about orders, enquiries, shipping, returns and refunds.
- Provide customer support.
- Maintain, secure and improve our website and services.
- Detect, prevent or address fraud, misuse, security or technical issues.
- Meet applicable legal, accounting or regulatory requirements.
3. Payments
Payments may be processed through third-party payment service providers, including Razorpay. Payment providers may collect and process payment information according to their own privacy policies and terms. LUXENIVION does not need to store complete card details when payment information is handled directly by the payment provider.
4. Sharing of Information
We may share information with service providers where reasonably necessary to operate our store, process payments, fulfil and deliver orders, provide customer support, maintain website functionality, or comply with applicable law. We do not sell customer personal information as a business practice.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage and improve the customer experience. You may be able to manage cookies through your browser settings.
6. Data Security
We take reasonable measures designed to protect information against unauthorized access, alteration, disclosure or destruction. However, no website or electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business records, dispute resolution and applicable legal or regulatory requirements.
8. Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information. Requests can be made using the support contact below. We may need to verify a request before acting on it.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their respective policies. We encourage you to review those policies when using third-party services.
10. Children's Privacy
Our store is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices or applicable requirements. The updated version will be made available on this page.