Refund &
Returns.

1. Eligibility for Returns

Customers may request a return where the product is eligible under the applicable return terms of the purchase. Products should be returned in appropriate condition and with the relevant order information.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our support team as soon as reasonably possible. Include your order number and a clear description of the issue. Supporting photographs may be requested to help us review the claim.

3. Return Request

To request a return or refund, contact LUXENIVION Support with your name, order number, email address and reason for the request. We will review the request and provide further instructions where the return is eligible.

4. Return Shipping

Return-shipping responsibility may depend on the reason for the return. Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied, the appropriate resolution will be determined after review. For other returns, applicable return-shipping costs may be the customer's responsibility.

5. Refunds

Once an eligible returned product has been received and reviewed, an approved refund will be processed to the original payment method where reasonably possible. The time for the refunded amount to appear may depend on the payment provider or financial institution.

6. Non-Refundable or Ineligible Situations

A return or refund may not be approved where the product is damaged through misuse, improper handling, unauthorized modification, or other circumstances outside the applicable return terms. Eligibility is assessed on the facts of each request.

7. Order Cancellation

If you need to cancel an order, contact LUXENIVION Support as soon as possible. Cancellation may not be possible after an order has entered processing or fulfilment.

8. Exchanges

Exchanges may be considered depending on product availability and the circumstances of the request. Contact Support before returning a product to confirm the available option.

9. Contact Us