We're here to help.
For customer support, product questions and order-related enquiries, contact us directly. Please include your order number whenever your message concerns an existing purchase so we can assist you faster.
About the LUXENIVION™ Leash
Our support team can help with questions about the LUXENIVION™ leash, including product features, materials, 3M length, compatibility, handling, integrated LED illumination, charging and general product care.
Order Support
For an existing order, please provide your order ID, the email used at checkout, and a short description of the issue. This helps us identify the correct order and respond efficiently.
Shipping & Delivery
For tracking questions, delivery delays, address issues, damaged parcels or failed deliveries, contact support with your order details. Please keep your tracking information and any relevant delivery photographs where applicable.
Refunds & Cancellations
For cancellation, return, replacement or refund enquiries, please contact support and include your order details. Our Refund & Cancellation Policy explains the applicable process.
Payment Support
If you experience an issue during checkout or payment, contact us with the order or transaction reference available to you. Payment processing may involve third-party payment providers.
General Enquiries
For product questions, website issues, pre-purchase questions or other customer-service enquiries, email our support team.